Política de Privacidade

1. O Escopo

This policy describes the types of personal data the Company collects about individuals, how that data is processed, shared with third parties, and protected.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or through a combination of additional information we hold or have access to.

1.3 For the purposes of this Policy, "processing" refers to any operation involving Personal Data, including its collection, management, organisation, and storage.

1.4 Our services are intended for a general audience and are not designed for use by individuals under the age of 18. We do not knowingly seek or collect personal data from anyone under 18, nor do we permit such individuals to use our services. If we become aware that any data belonging to a minor has been stored in our systems, we will delete it as promptly as possible.

2. Quais Dados Pessoais Temos Sobre Você

2.1 When you access our services, channels, or website, we collect Personal Data. We may request your Personal Data in certain circumstances.

In other cases, we collect your Personal Data by analysing how our Services and support channels are used, or by receiving your information from third-party partners.

3. Sem Necessidade de Divulgar Informações Pessoais

You are not required to provide us with any Personal Data. However, withholding Personal Data may prevent us from delivering the Services or granting you access to the website.

4. Quais Dados Pessoais Coletamos

The information collected is not personal and cannot be used to identify you.

4.3 Personal Data you provide to us: any personal data you voluntarily share when connecting to a third-party online trading platform through us.

4.4 Personal information you provide directly to third-party platforms to facilitate operations, including your full name, address, phone number, and email address.

5. Legal Basis and Grounds for Processing Personal Data

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis for each.

5.3 Contact us by email for details on the processing carried out to safeguard legitimate interests.

5.4 Below is a list of reasons and legal bases under which we may process the information you provide to us:

6. Transferência de Dados Pessoais a Terceiros

6.1 The Company may also share Personal Data with third-party service providers, including IP address hosting and storage providers, as well as user experience analytics providers.

You may also request that we share specific Personal Data about you with third-party trading platforms. In such cases, we will transfer the Personal Data you have provided to us to those platforms. Your Personal Data shared in this way is subject to the privacy policies of the respective platforms. Your Personal Data may be shared with multiple trading platforms.

6.3 The Company may share Personal Data with affiliated entities or business partners. This enables the Company to access the resources needed to enhance and improve the products and services offered to its clients.

Where necessary to protect the rights or assets of third parties, the Company is authorised to disclose Personal Data to regulatory, local, or other official authorities.

Também poderemos partilhar os seus Dados Pessoais com potenciais investidores ou compradores, ou com credores da Empresa ou de qualquer outra empresa do grupo, caso essa transação se concretize (incluindo a transferência ou venda de ativos da Empresa ou de qualquer outra empresa do grupo), ou no âmbito de qualquer fusão, reestruturação, consolidação ou processo de insolvência da Empresa ou de qualquer outro negócio do grupo.

7. Cookies e Serviços de Terceiros

We may use third-party services, such as advertising companies and data analytics providers, on our website. These third parties may also use cookies or similar technologies.

7.2 Cookies are small text files stored on your device when you visit or access the website. They are used to collect information about your preferences and browsing habits in order to improve your experience, remember your settings, and personalise the products and services shown to you. Cookies are also used for statistical and data analysis purposes.

7.3 Some cookies used on this Website are session cookies. These are downloaded temporarily to your device and expire when you close your browser. Others are persistent cookies, which remain on your device after the browser is closed. Persistent cookies help the Website recognise you as a returning user and allow you to resume access to the site.

Please note that if you choose to do so, certain features and functions of the Site — or all of them — may not work as expected.

Online Tracking Notice: This service does not currently support Do Not Track signals.

8. Retenção de Dados Pessoais

We will retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable law, regulations, or orders.

We will share your information with third-party trading platforms for 12 months. If you consent to an extension, we will continue sharing your data for a further 12 months.

8.3 We regularly review the Personal Data we hold to confirm it is no longer needed.

9. Transferências Internacionais

As suas informações pessoais podem ser transferidas para outros países, incluindo a países terceiros ou organizações internacionais. A Empresa toma todas as medidas necessárias para proteger os seus Dados Pessoais e garantir que os titulares dos dados possam exercer os seus direitos e aceder a mecanismos de recurso eficazes.

A Empresa pode fornecer informações sobre as medidas de segurança que utiliza para proteger os seus Dados Pessoais transferidos para países terceiros ou organizações internacionais. Para mais informações, contacte-nos por e-mail: support@proventalvor.com

10. Segurança de Dados Pessoais

10.1 Implementamos medidas organizacionais e técnicas adequadas para proteger os Dados Pessoais, incluindo a prevenção de destruição acidental ou ilícita, perda ou alteração dos mesmos.

We cannot guarantee the security of your Personal Data will be maintained without interruption or error. We are not liable for any intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data — including disclosures caused by transmission errors, unauthorised third-party access, or any other cause beyond our reasonable control.

In certain circumstances, we may be legally or otherwise required to share your Personal Data with third parties, such as public authorities. In such cases, we have no control over how those third parties handle or protect your Personal Data.

10.4 Personal data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any personal data you send to us online.

11. Hiperlinks para Sites de Terceiros

11.1 This website contains links to third-party websites and applications. These are not under the Company's supervision, and we are not responsible for any collection or processing of personal data carried out by them. This Policy does not apply to any actions taken through such websites or applications.

Before accessing any third-party website or application, we recommend reviewing its privacy policy. Exercise caution when sharing personal data with third parties.

12. Modificações desta Política

This Policy may be updated at any time. If changes are made, the revised Policy will be published on our website.

When we make significant changes to this Policy, we will notify you through appropriate channels and post an announcement on our website.

12.3 Unless otherwise expressly stated, any changes take effect upon publication of the revised Policy.

13. Seus Direitos

You have the right to request verification of the accuracy of your Personal Data, correct any errors, and request deletion of Personal Data we no longer need to retain. You may also restrict the scope of how your personal data is processed.

If you are an EEA resident, please refer to this page. These rights apply to the personal data you provide to us. To exercise your rights, send an email to the address below.

13.3 Right of Access You have the right to verify the accuracy of your Personal Data being processed and to access that data upon request. The Company will provide one electronic copy of your Personal Data currently under processing and may charge a reasonable fee for additional copies. The right of access to Personal Data must not infringe on the rights and freedoms of third parties. Where a request would be prejudicial to the rights or freedoms of another person, the Company may refuse or limit its response accordingly.

13.4 Right of Rectification The Company has the right to rectify inaccurate Personal Data. You have the right to request that any incomplete Personal Data held about you be corrected, taking into account the purpose of the processing.

13.5 Right to Erasure The following grounds apply: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) You withdraw consent and no legal basis for processing exists; (c) You object, on grounds relating to your particular situation, to the processing of Personal Data concerning you where that processing is based on legitimate interests pursued by Us or by a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be erased to comply with a legal obligation of the company. This right does not apply where processing is necessary (a) to comply with a legal obligation requiring such processing under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Restrições de processamento Se tiver dúvidas sobre a exatidão dos seus Dados Pessoais, pode solicitar à Empresa que limite o respetivo processamento. Em caso de restrição, os seus Dados Pessoais só poderão ser conservados com o seu consentimento, para efeitos de criação, exercício ou defesa de direitos legais, para proteção dos direitos de terceiros, ou em situações que envolvam razões de interesse público significativo no âmbito da União Europeia ou de um Estado-Membro.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or on a contract to which you are a party, you have the right to access and review the Personal Data you have provided to the Company. You may request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The right to data transfer does not affect the rights or freedoms of third parties.

13.8 Right to Object You have the right, at any time, to object to the processing of your Personal Data where that processing is based on the legitimate interests of the Company or any third party, including profiling based solely on those legitimate interests. Where we can demonstrate compelling legitimate grounds for the processing, we may continue unless you establish that those grounds are overridden by your rights, freedoms, or interests, or that processing is necessary for the establishment, exercise, or defence of legal claims. In relation to direct marketing, you may object at any time to the processing of your Personal Data for that purpose.

13.9 Right to Withdraw Consent You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that point. You also have the right to lodge a complaint with the relevant supervisory authority — specifically, a supervisory authority established by an EU Member State to protect individuals' fundamental rights in relation to the processing of Personal Data within the European Union. EU and Member State law may limit your rights in relation to your Personal Data, as set out in this section 13.

Forneceremos as informações solicitadas ao abrigo dos direitos previstos na secção 13 deste acordo no prazo de um mês após a receção do seu pedido. Este prazo poderá ser prorrogado por até dois meses, consoante a natureza e o volume dos pedidos recebidos. Em caso de prorrogação, notificá-lo-emos no prazo de um mês após a receção do seu pedido, indicando os motivos correspondentes.

As informações solicitadas ao abrigo da secção 13 são disponibilizadas gratuitamente, exceto quando a solicitação não seja justificada ou seja excessiva, nomeadamente em caso de repetição. Nessas situações, podemos cobrar um valor razoável para cobrir as despesas administrativas associadas ao fornecimento das informações ou à execução da medida solicitada, ou optar por não dar seguimento ao pedido.

If we have reasonable doubt about the identity of the person who submitted a request, we may ask the requester to provide suitable proof of identity.